How to Order
How to Order from Bearclaw Jewelry
Ordering and Shipping Info
All metals are Canadian or Italian .925 sterling silver or 14 k gold , or better.
All material is 1mm thick or better . Some small earring designs may be .6mm
All findings are .925 silver , 10k or stainless steel.
Ordering Things – Here’s how it works…
#1 Design – ( Send me item numbers )
– we will do the organizing….you just have to let us know what you would like. ( size, shape, style, stones etc….)
– then a phone call would be good for address and Visa / MC info, half down for larger orders ( $500 + )
#3 – Confirmation
– I will send a confirmation so you have something in writting
#4 – Make
– I make and do…depending on the season and where you are it would be from 1-4 weeks….
#5- Tracking Info + Pictures
– I will send tracking information and pictures when I am finished and ready to ship so you know what it looks like and when it will arrive. I ship registered, express and insured. ( my responsibility until it arrives ).
#6 – Smile
– you smile and perhaps write an entry in our guestbook or FB site (bearclawjewelry)
All customer information is keep completely confidential and used only for customer approved contact or transactions. Customer Information is never sold or transferred to any third party except the customer approved credit card company or banking institution.
P.I.A. TAX – ( Pain In The Ass Tax )
Many ‘late’ rush orders are requested that just have to be somewhere within 7-10 days. This means I usually stay up late ( overtime ), and push back the 2 to 10 other orders that are ahead of you. Would you work overtime for free ?
There will be a $50 to $100 rush charge depending on how despirate it may be and how complicated.
……In other words….please think ahead.
Shipping Policy We ship world wide , Registered mail, (is our first choice), UPS or XpressPost.
Registered Express and Insured in Canada- $18 -$20 to the US -$20-$28. Fedex $30 – $50
Rough time-line …for Registered Xpresspost shipping is…
Canada – 2-4 working days : US – 2-5 working days International-5-15 working days
Canada – 1-2 working days, -US 4 working days International, -5 working days
|If You Ship To Us , FIRST…CALL US ! 604-614-1853
Please ship to: Frank Marasco, Box 3264 Mission , B.C., V2V 4J4, Canada
Since if they open it to check the value then they will see that it is not an import but is being returned to the Country of origin.
Quite a mailing instruction for such a little package !
We cannot return any personalized and custom requested items….for example
We would have no use or sale for an item with your name and wedding date…
Please be sure that you like the design you have chosen and Marlene and I will do all we can to give you a quality product..
All Custom returned items will be charged $50 or 10%,( our choice), to help pay for our time spent in production, designing ,emailing ,refurbishing, restocking, new stock acquisition and shipping .
We still stand behind our Lifetime Guarantee –
We will clean,re-buff,re-cut,re-size or fix any flaw on all jewelry we sell for as long as the owner has the piece , for free
For ChainsPLEASE….Make sure you know the style of chain you are buying as well as the width and length.
Go here for a picture of various chain lengths…bottom of the page…..It is very helpful to go to a Jewelers in your area and have a look ! If they have Italian Quality Chains then they are probably buying from the same supplier in Italy, which means we can offer a better price since we have eliminated a few middlemen. We do not like returns as much as you don’t like paying for shipping and the 10% restocking fee….so….the Jewelry Store in your area should be your first stop to know what you want. Also….Im sure that you can understand that we cannot return any personalized and custom made or engraved items. For example: We would have no use or sale for an I.D. Bracelet with your name and information on it ….
|Gold and Custom Work
We require half down for all custom and gold orders